Alfa-Bank is one of the largest privately-owned commercial banks in Russia. The customer base includes 1.4 million corporate clients and 27.9 million individual customers. I led two main streams: Authorization and Platform Services
Design LeadMay 2022 — Present Product Stream "Authorization":— AlfaID: Quick sign-in, authorization
— AlfaAPI: Facilitates data exchange with external systems
— AlfaPay: Simplifies electronic payments
— DevPortal: Resources for developers integrating Alfa Bank’s API
Product Stream "Platform Services":— Profile and Security: Secures user accounts and data
— Personal Information: Easy management of personal details
— Company card: Tool for editing company details
— Users and Roles: Adding employees and managing their roles in the online banking system
— Signing Rules": Creating and configuring rules and procedures for document signing
— Powers of Attorney: Issuance and revocation of powers of attorney
— Administrative panel: a specialized interface for customer service managers
Responsibilities:- Managed 8 designers: Task distribution, mentoring, skill development
– Coordinated collaboration between stakeholders and departments of design, marketing, and development to ensure unified communication strategies.
– Defining the overall stream development strategy and its products in particular
- Maintained design coherence and quality
– Hiring: Conducting interviews and whiteboarding sessions
Achievements:- Implemented Figma standards: Ensured consistency, reduced project time
- Developed grading and assessment system: Enhanced collaboration and design quality
– Awarded "Unique Solution in the Market. Best User Experience" by Markswebb Business Internet Banking Rank 2022.
Senior Product Designer:Sep 2021 — May 2022 · 9 mosProducts:— Users and Roles: complete redesign of UI and UX
— Profile and Security: improved UX and UI
— Signing Rules: Complete redesign
– Power of Attorney and Machine-readable Powers of Attorney: Products created from scratch
Responsibilities:— Conducted user research to deeply understand audience needs and preferences.
— Created Figma layouts and interactive prototypes to visualize design concepts.
— Identified key user challenges to tailor product solutions effectively.
— Generated innovative product ideas from data and user feedback.
Achievements:– Successfully developed and launched 2 products from scratch.
– Redesigned two products for improved user experience
– Improved VOC for “Users and Roles” from 4.3 to 4.79.
– Achieved an average VOC score of 4.83 across my products.
– Awarded 1st place in access management by Markswebb Business Internet Banking Rank 2021