voice of customers

Research revealed critical user pain points impacting the overall interaction with the interface.

We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.

voice of customers

Research revealed critical user pain points impacting the overall interaction with the interface.

We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.

voice of customers

Research revealed critical user pain points impacting the overall interaction with the interface.

We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.

voice of customers

Research revealed critical user pain points impacting the overall interaction with the interface.

We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.

voice of customers

Research revealed critical user pain points impacting the overall interaction with the interface.

We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.

"The page looks very complicated. Many elements are scattered in random order. For me here it is a lot of information. I want to just close it because it is impossible to understand anything. If there was a table..."

"Ahh, here it is - 'Create a role'. Look, if you hadn't shown me this, I wouldn't have even thought it was possible. Such an important function and very discreetly located"

"A very complicated page. A lot of everything and some kind of a mess. I want to get a clear view of users and roles and the ability to create or configure them immediately"

"The quick action buttons are hidden and only become visible when you click on a string, which is not immediately apparent. I would never have realized that they were there"

main page

The main page gives a clear overview of active users and their roles in the company

The page should be designed to simplify navigation and improve transparency in role management, enabling businesses to effectively control user permissions

main page

The main page gives a clear overview of active users and their roles in the company

The page should be designed to simplify navigation and improve transparency in role management, enabling businesses to effectively control user permissions

main page

The main page gives a clear overview of active users and their roles in the company

The page should be designed to simplify navigation and improve transparency in role management, enabling businesses to effectively control user permissions

main page

The main page gives a clear overview of active users and their roles in the company

The page should be designed to simplify navigation and improve transparency in role management, enabling businesses to effectively control user permissions

main page

The main page gives a clear overview of active users and their roles in the company

The page should be designed to simplify navigation and improve transparency in role management, enabling businesses to effectively control user permissions

before

During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management

before

During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management

before

During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management

before

During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management

before

During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management

after

The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and improving transparency when assigning access rights

after

The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and improving transparency when assigning access rights

after

The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and improving transparency when assigning access rights

after

The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and improving transparency when assigning access rights

after

The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and improving transparency when assigning access rights

after

The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and improving transparency when assigning access rights

table of users

Simplifying user management with better table design

The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update

table of users

Simplifying user management with better table design

The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update

table of users

Simplifying user management with better table design

The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update

table of users

Simplifying user management with better table design

The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update

table of users

Simplifying user management with better table design

The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update

before

The expandable card format was less effective than the familiar table layout, making it harder to scan and compare data. User statuses weren’t displayed, and control actions were hidden inside each expanded card, which made them harder to discover and slowed down the management process.

before

The expandable card format was less effective than the familiar table layout, making it harder to scan and compare data. User statuses weren’t displayed, and control actions were hidden inside each expanded card, which made them harder to discover and slowed down the management process.

before

The expandable card format was less effective than the familiar table layout, making it harder to scan and compare data. User statuses weren’t displayed, and control actions were hidden inside each expanded card, which made them harder to discover and slowed down the management process.

before

The expandable card format was less effective than the familiar table layout, making it harder to scan and compare data. User statuses weren’t displayed, and control actions were hidden inside each expanded card, which made them harder to discover and slowed down the management process.

before

The expandable card format was less effective than the familiar table layout, making it harder to scan and compare data. User statuses weren’t displayed, and control actions were hidden inside each expanded card, which made them harder to discover and slowed down the management process.

after

The redesigned user table provides a clear structure with visible statuses and roles. Key actions are still available through a standard action menu (three-dot icon), making them easier to discover and more familiar to users compared to the previously hidden control panel.

after

The redesigned user table provides a clear structure with visible statuses and roles. Key actions are still available through a standard action menu (three-dot icon), making them easier to discover and more familiar to users compared to the previously hidden control panel.

after

The redesigned user table provides a clear structure with visible statuses and roles. Key actions are still available through a standard action menu (three-dot icon), making them easier to discover and more familiar to users compared to the previously hidden control panel.

after

The redesigned user table provides a clear structure with visible statuses and roles. Key actions are still available through a standard action menu (three-dot icon), making them easier to discover and more familiar to users compared to the previously hidden control panel.

after

The redesigned user table provides a clear structure with visible statuses and roles. Key actions are still available through a standard action menu (three-dot icon), making them easier to discover and more familiar to users compared to the previously hidden control panel.

after

The redesigned user table provides a clear structure with visible statuses and roles. Key actions are still available through a standard action menu (three-dot icon), making them easier to discover and more familiar to users compared to the previously hidden control panel.

user page

User management includes roles, permissions and accessible accounts

According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience

user page

User management includes roles, permissions and accessible accounts

According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience

user page

User management includes roles, permissions and accessible accounts

According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience

user page

User management includes roles, permissions and accessible accounts

According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience

user page

User management includes roles, permissions and accessible accounts

According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience

table of roles

Roles define user permissions, manage access and distribute tasks and responsibilities efficiently

The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles

table of roles

Roles define user permissions, manage access and distribute tasks and responsibilities efficiently

The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles

table of roles

Roles define user permissions, manage access and distribute tasks and responsibilities efficiently

The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles

table of roles

Roles define user permissions, manage access and distribute tasks and responsibilities efficiently

The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles

table of roles

Roles define user permissions, manage access and distribute tasks and responsibilities efficiently

The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles

table of roles

Roles define user permissions, manage access and distribute tasks and responsibilities efficiently

The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles

table of roles

We asked users

Usability testing showed that users struggled to find the roles list due to its unclear placement. A lack of user count visibility for each role also added steps and slowed down role management

table of roles

We asked users

Usability testing showed that users struggled to find the roles list due to its unclear placement. A lack of user count visibility for each role also added steps and slowed down role management

table of roles

We asked users

Usability testing showed that users struggled to find the roles list due to its unclear placement. A lack of user count visibility for each role also added steps and slowed down role management

table of roles

We asked users

Usability testing showed that users struggled to find the roles list due to its unclear placement. A lack of user count visibility for each role also added steps and slowed down role management

table of roles

We asked users

Usability testing showed that users struggled to find the roles list due to its unclear placement. A lack of user count visibility for each role also added steps and slowed down role management

table of roles

We asked users

Usability testing showed that users struggled to find the roles list due to its unclear placement. A lack of user count visibility for each role also added steps and slowed down role management

“it would be great to view all assigned permissions for a role on a single page, so I don’t have to switch between multiple tabs”

“I’d like to customize roles for specific team members, ensuring they only see and do what’s relevant to their responsibilities.”

“It would help if there were an option to duplicate existing roles to create similar ones quickly, saving time during setup.”

“It would be helpful if I could assign temporary permissions to a role for specific projects or tasks without modifying the default settings.”

catalog

Let’s take a closer look at the role page

Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.

catalog

Let’s take a closer look at the role page

Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.

catalog

Let’s take a closer look at the role page

Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.

catalog

Let’s take a closer look at the role page

Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.

catalog

Let’s take a closer look at the role page

Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.

catalog

Let’s take a closer look at the role page

Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.

old main page

Most users didn’t understand where to manage roles. The necessary tab was hard to find

old main page

Most users didn’t understand where to manage roles. The necessary tab was hard to find

old main page

Most users didn’t understand where to manage roles. The necessary tab was hard to find

old main page

Most users didn’t understand where to manage roles. The necessary tab was hard to find

old main page

Most users didn’t understand where to manage roles. The necessary tab was hard to find

old main page

Most users didn’t understand where to manage roles. The necessary tab was hard to find

before

It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.

before

It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.

before

It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.

before

It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.

before

It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.

before

It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.

after

The link to the role list is now placed next to the users, making it easier to find. Each role shows the number of users and its type (standard or individual). Actions are grouped in a convenient kebab menu.

after

The link to the role list is now placed next to the users, making it easier to find. Each role shows the number of users and its type (standard or individual). Actions are grouped in a convenient kebab menu.

after

The link to the role list is now placed next to the users, making it easier to find. Each role shows the number of users and its type (standard or individual). Actions are grouped in a convenient kebab menu.

after

The link to the role list is now placed next to the users, making it easier to find. Each role shows the number of users and its type (standard or individual). Actions are grouped in a convenient kebab menu.

after

The link to the role list is now placed next to the users, making it easier to find. Each role shows the number of users and its type (standard or individual). Actions are grouped in a convenient kebab menu.

after

The link to the role list is now placed next to the users, making it easier to find. Each role shows the number of users and its type (standard or individual). Actions are grouped in a convenient kebab menu.

role page

Clear role overview and streamlined management

The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.

role page

Clear role overview and streamlined management

The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.

role page

Clear role overview and streamlined management

The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.

role page

Clear role overview and streamlined management

The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.

role page

Clear role overview and streamlined management

The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.

role page

Clear role overview and streamlined management

The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.

before

The permissions block and chevrons confused users. It was difficult to understand how elements expanded and how the structure was organized. This led to frustration and made managing role permissions inefficient

before

The permissions block and chevrons confused users. It was difficult to understand how elements expanded and how the structure was organized. This led to frustration and made managing role permissions inefficient

before

The permissions block and chevrons confused users. It was difficult to understand how elements expanded and how the structure was organized. This led to frustration and made managing role permissions inefficient

before

The permissions block and chevrons confused users. It was difficult to understand how elements expanded and how the structure was organized. This led to frustration and made managing role permissions inefficient

before

The permissions block and chevrons confused users. It was difficult to understand how elements expanded and how the structure was organized. This led to frustration and made managing role permissions inefficient

before

The permissions block and chevrons confused users. It was difficult to understand how elements expanded and how the structure was organized. This led to frustration and made managing role permissions inefficient