users
and roles
alfa-bank
product designer
2022-2023
users
and roles
alfa-bank
product designer
2022-2023
users
and roles
alfa-bank
product designer
2022-2023
users
and roles
alfa-bank
product designer
2022-2023
users
and roles
alfa-bank
product designer
2022-2023
users
and roles
alfa-bank
product designer
2022-2023
about
project
This project plays a crucial role in the bank’s operations, simplifying access and user role management while strengthening security through precise delegation of permissions
Allows clients to take full control over employee roles: create new roles, modify or delete existing ones, and configure access to banking operations and other online banking features, ensuring flexibility and convenience
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth by
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
my role
As a product designer, I conducted research to uncover hidden problems and user pain points. I focused on addressing complex issues revealed during the research and developed comprehensive solutions to enhance navigation and functionality. This effort significantly improved the overall efficiency of the product
results
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
Problems
– Users experience difficulties using the interface page due to its complex and disorganized structure. – Overcrowding and inconvenience in managing the list of roles and permissions: The wide list of roles and their permissions makes it difficult to navigate and select the necessary functions. The absence of convenient interface elements, such as the “Select/Deselect All” button, complicates the execution of bulk operations. – The list of roles and their permissions is too broad, making it difficult for users to navigate and select the necessary options. – The inconsistent and confusing logic of the interface: Actions related to editing and creating roles do not fit into the overall logic of the interface, which creates difficulties in use and reduces user efficiency.
Tasks
– Conduct qualitative research to identify pain points and determine growth areas – Redesign main and internal product pages to enhance user experience and improve navigation
Actions
– Research was conducted: the main customer needs were gathered and analyzed, which allowed identifying key aspects for improving the process of creating and managing users and roles. – Designed a user interface that simplifies the process of creating, editing, and deleting roles. – Repeated research on the new interface allowed confirming its effectiveness and identifying areas for further improvements.
about
project
This project plays a crucial role in the bank’s operations, simplifying access and user role management while strengthening security through precise delegation of permissions
Allows clients to take full control over employee roles: create new roles, modify or delete existing ones, and configure access to banking operations and other online banking features, ensuring flexibility and convenience
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth by
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
my role
As a product designer, I conducted research to uncover hidden problems and user pain points. I focused on addressing complex issues revealed during the research and developed comprehensive solutions to enhance navigation and functionality. This effort significantly improved the overall efficiency of the product
results
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
Problems
– Users experience difficulties using the interface page due to its complex and disorganized structure. – Overcrowding and inconvenience in managing the list of roles and permissions: The wide list of roles and their permissions makes it difficult to navigate and select the necessary functions. The absence of convenient interface elements, such as the “Select/Deselect All” button, complicates the execution of bulk operations. – The list of roles and their permissions is too broad, making it difficult for users to navigate and select the necessary options. – The inconsistent and confusing logic of the interface: Actions related to editing and creating roles do not fit into the overall logic of the interface, which creates difficulties in use and reduces user efficiency.
Tasks
– Conduct qualitative research to identify pain points and determine growth areas – Redesign main and internal product pages to enhance user experience and improve navigation
Actions
– Research was conducted: the main customer needs were gathered and analyzed, which allowed identifying key aspects for improving the process of creating and managing users and roles. – Designed a user interface that simplifies the process of creating, editing, and deleting roles. – Repeated research on the new interface allowed confirming its effectiveness and identifying areas for further improvements.
about
project
This project plays a crucial role in the bank’s operations, simplifying access and user role management while strengthening security through precise delegation of permissions
Allows clients to take full control over employee roles: create new roles, modify or delete existing ones, and configure access to banking operations and other online banking features, ensuring flexibility and convenience
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth by
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
my role
As a product designer, I conducted research to uncover hidden problems and user pain points. I focused on addressing complex issues revealed during the research and developed comprehensive solutions to enhance navigation and functionality. This effort significantly improved the overall efficiency of the product
results
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
Problems
– Users experience difficulties using the interface page due to its complex and disorganized structure. – Overcrowding and inconvenience in managing the list of roles and permissions: The wide list of roles and their permissions makes it difficult to navigate and select the necessary functions. The absence of convenient interface elements, such as the “Select/Deselect All” button, complicates the execution of bulk operations. – The list of roles and their permissions is too broad, making it difficult for users to navigate and select the necessary options. – The inconsistent and confusing logic of the interface: Actions related to editing and creating roles do not fit into the overall logic of the interface, which creates difficulties in use and reduces user efficiency.
Tasks
– Conduct qualitative research to identify pain points and determine growth areas – Redesign main and internal product pages to enhance user experience and improve navigation
Actions
– Research was conducted: the main customer needs were gathered and analyzed, which allowed identifying key aspects for improving the process of creating and managing users and roles. – Designed a user interface that simplifies the process of creating, editing, and deleting roles. – Repeated research on the new interface allowed confirming its effectiveness and identifying areas for further improvements.
about
project
This project plays a crucial role in the bank’s operations, simplifying access and user role management while strengthening security through precise delegation of permissions
Allows clients to take full control over employee roles: create new roles, modify or delete existing ones, and configure access to banking operations and other online banking features, ensuring flexibility and convenience
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth by
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
my role
As a product designer, I conducted research to uncover hidden problems and user pain points. I focused on addressing complex issues revealed during the research and developed comprehensive solutions to enhance navigation and functionality. This effort significantly improved the overall efficiency of the product
results
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
Problems
– Users experience difficulties using the interface page due to its complex and disorganized structure. – Overcrowding and inconvenience in managing the list of roles and permissions: The wide list of roles and their permissions makes it difficult to navigate and select the necessary functions. The absence of convenient interface elements, such as the “Select/Deselect All” button, complicates the execution of bulk operations. – The list of roles and their permissions is too broad, making it difficult for users to navigate and select the necessary options. – The inconsistent and confusing logic of the interface: Actions related to editing and creating roles do not fit into the overall logic of the interface, which creates difficulties in use and reduces user efficiency.
Tasks
– Conduct qualitative research to identify pain points and determine growth areas – Redesign main and internal product pages to enhance user experience and improve navigation
Actions
– Research was conducted: the main customer needs were gathered and analyzed, which allowed identifying key aspects for improving the process of creating and managing users and roles. – Designed a user interface that simplifies the process of creating, editing, and deleting roles. – Repeated research on the new interface allowed confirming its effectiveness and identifying areas for further improvements.
about
project
This project plays a crucial role in the bank’s operations, simplifying access and user role management while strengthening security through precise delegation of permissions
Allows clients to take full control over employee roles: create new roles, modify or delete existing ones, and configure access to banking operations and other online banking features, ensuring flexibility and convenience
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth by
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
my role
As a product designer, I conducted research to uncover hidden problems and user pain points. I focused on addressing complex issues revealed during the research and developed comprehensive solutions to enhance navigation and functionality. This effort significantly improved the overall efficiency of the product
results
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
Problems
– Users experience difficulties using the interface page due to its complex and disorganized structure. – Overcrowding and inconvenience in managing the list of roles and permissions: The wide list of roles and their permissions makes it difficult to navigate and select the necessary functions. The absence of convenient interface elements, such as the “Select/Deselect All” button, complicates the execution of bulk operations. – The list of roles and their permissions is too broad, making it difficult for users to navigate and select the necessary options. – The inconsistent and confusing logic of the interface: Actions related to editing and creating roles do not fit into the overall logic of the interface, which creates difficulties in use and reduces user efficiency.
Tasks
– Conduct qualitative research to identify pain points and determine growth areas – Redesign main and internal product pages to enhance user experience and improve navigation
Actions
– Research was conducted: the main customer needs were gathered and analyzed, which allowed identifying key aspects for improving the process of creating and managing users and roles. – Designed a user interface that simplifies the process of creating, editing, and deleting roles. – Repeated research on the new interface allowed confirming its effectiveness and identifying areas for further improvements.
about
project
This project plays a crucial role in the bank’s operations, simplifying access and user role management while strengthening security through precise delegation of permissions
Allows clients to take full control over employee roles: create new roles, modify or delete existing ones, and configure access to banking operations and other online banking features, ensuring flexibility and convenience
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth by
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
my role
As a product designer, I conducted research to uncover hidden problems and user pain points. I focused on addressing complex issues revealed during the research and developed comprehensive solutions to enhance navigation and functionality. This effort significantly improved the overall efficiency of the product
results
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
Problems
– Users experience difficulties using the interface page due to its complex and disorganized structure. – Overcrowding and inconvenience in managing the list of roles and permissions: The wide list of roles and their permissions makes it difficult to navigate and select the necessary functions. The absence of convenient interface elements, such as the “Select/Deselect All” button, complicates the execution of bulk operations. – The list of roles and their permissions is too broad, making it difficult for users to navigate and select the necessary options. – The inconsistent and confusing logic of the interface: Actions related to editing and creating roles do not fit into the overall logic of the interface, which creates difficulties in use and reduces user efficiency.
Tasks
– Conduct qualitative research to identify pain points and determine growth areas – Redesign main and internal product pages to enhance user experience and improve navigation
Actions
– Research was conducted: the main customer needs were gathered and analyzed, which allowed identifying key aspects for improving the process of creating and managing users and roles. – Designed a user interface that simplifies the process of creating, editing, and deleting roles. – Repeated research on the new interface allowed confirming its effectiveness and identifying areas for further improvements.
ux research
First of all, I organized a UX research on the current design to identify the product's weaknesses in collaboration with researchers and users.
The method of conducting in-depth interviews followed by usability tests lasting 50-60 minutes was chosen to test hypotheses. A study was conducted using in-depth interviews and usability tests. 8 respondents participated, completing scenarios to test hypotheses related to role configuration and employee addition. The research identified key user problems and provided recommendations for simplifying and optimizing the interface
ux research
First of all, I organized a UX research on the current design to identify the product's weaknesses in collaboration with researchers and users.
The method of conducting in-depth interviews followed by usability tests lasting 50-60 minutes was chosen to test hypotheses. A study was conducted using in-depth interviews and usability tests. 8 respondents participated, completing scenarios to test hypotheses related to role configuration and employee addition. The research identified key user problems and provided recommendations for simplifying and optimizing the interface
ux research
First of all, I organized a UX research on the current design to identify the product's weaknesses in collaboration with researchers and users.
The method of conducting in-depth interviews followed by usability tests lasting 50-60 minutes was chosen to test hypotheses. A study was conducted using in-depth interviews and usability tests. 8 respondents participated, completing scenarios to test hypotheses related to role configuration and employee addition. The research identified key user problems and provided recommendations for simplifying and optimizing the interface
ux research
First of all, I organized a UX research on the current design to identify the product's weaknesses in collaboration with researchers and users.
The method of conducting in-depth interviews followed by usability tests lasting 50-60 minutes was chosen to test hypotheses. A study was conducted using in-depth interviews and usability tests. 8 respondents participated, completing scenarios to test hypotheses related to role configuration and employee addition. The research identified key user problems and provided recommendations for simplifying and optimizing the interface
ux research
First of all, I organized a UX research on the current design to identify the product's weaknesses in collaboration with researchers and users.
The method of conducting in-depth interviews followed by usability tests lasting 50-60 minutes was chosen to test hypotheses. A study was conducted using in-depth interviews and usability tests. 8 respondents participated, completing scenarios to test hypotheses related to role configuration and employee addition. The research identified key user problems and provided recommendations for simplifying and optimizing the interface
voice of customers
Research revealed critical user pain points impacting the overall interaction with the interface.
Users faced challenges with navigation, role configuration, and missing features, highlighting key areas for improvement. We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.
voice of customers
Research revealed critical user pain points impacting the overall interaction with the interface.
Users faced challenges with navigation, role configuration, and missing features, highlighting key areas for improvement. We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.
voice of customers
Research revealed critical user pain points impacting the overall interaction with the interface.
Users faced challenges with navigation, role configuration, and missing features, highlighting key areas for improvement. We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.
voice of customers
Research revealed critical user pain points impacting the overall interaction with the interface.
Users faced challenges with navigation, role configuration, and missing features, highlighting key areas for improvement. We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.
voice of customers
Research revealed critical user pain points impacting the overall interaction with the interface.
Users faced challenges with navigation, role configuration, and missing features, highlighting key areas for improvement. We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.
voice of customers
Research revealed critical user pain points impacting the overall interaction with the interface.
Users faced challenges with navigation, role configuration, and missing features, highlighting key areas for improvement. We conducted a series of usability tests and in-depth interviews with 8 respondents to gain insights into user behavior and interaction patterns. The feedback guided us to focus on simplifying workflows, improving interface clarity, and enhancing the overall UX to better meet user needs and expectations.
The page looks very complicated. Many elements are scattered in random order. For me here it is a lot of information. I want to just close it because it is impossible to understand anything. If there was a table...
The page looks very complicated. Many elements are scattered in random order. For me here it is a lot of information. I want to just close it because it is impossible to understand anything. If there was a table...
The page looks very complicated. Many elements are scattered in random order. For me here it is a lot of information. I want to just close it because it is impossible to understand anything. If there was a table...
The page looks very complicated. Many elements are scattered in random order. For me here it is a lot of information. I want to just close it because it is impossible to understand anything. If there was a table...
The page looks very complicated. Many elements are scattered in random order. For me here it is a lot of information. I want to just close it because it is impossible to understand anything. If there was a table...
Ahh, here it is - 'Create a role'. Look, if you hadn't shown me this, I wouldn't have even thought it was possible. Such an important function and very discreetly located
Ahh, here it is - 'Create a role'. Look, if you hadn't shown me this, I wouldn't have even thought it was possible. Such an important function and very discreetly located
Ahh, here it is - 'Create a role'. Look, if you hadn't shown me this, I wouldn't have even thought it was possible. Such an important function and very discreetly located
Ahh, here it is - 'Create a role'. Look, if you hadn't shown me this, I wouldn't have even thought it was possible. Such an important function and very discreetly located
Ahh, here it is - 'Create a role'. Look, if you hadn't shown me this, I wouldn't have even thought it was possible. Such an important function and very discreetly located
A very complicated page. A lot of everything and some kind of a mess. I want to get a clear view of users and roles and the ability to create or configure them immediately
A very complicated page. A lot of everything and some kind of a mess. I want to get a clear view of users and roles and the ability to create or configure them immediately
A very complicated page. A lot of everything and some kind of a mess. I want to get a clear view of users and roles and the ability to create or configure them immediately
A very complicated page. A lot of everything and some kind of a mess. I want to get a clear view of users and roles and the ability to create or configure them immediately
A very complicated page. A lot of everything and some kind of a mess. I want to get a clear view of users and roles and the ability to create or configure them immediately
The quick action buttons are hidden and only become visible when you click on a string, which is not immediately apparent. I would never have realized that they were there.
The quick action buttons are hidden and only become visible when you click on a string, which is not immediately apparent. I would never have realized that they were there.
The quick action buttons are hidden and only become visible when you click on a string, which is not immediately apparent. I would never have realized that they were there.
The quick action buttons are hidden and only become visible when you click on a string, which is not immediately apparent. I would never have realized that they were there.
The quick action buttons are hidden and only become visible when you click on a string, which is not immediately apparent. I would never have realized that they were there.
main page
The "Role Model" feature allows the client's executive body to create new roles based on existing ones as templates, offering flexibility in selecting the desired level of authority
A complete redesign was conducted, significantly improving both the visual aspect and the user experience. This made the interface more user-friendly and intuitive, greatly simplifying the process of creating and managing roles in the “Users and Roles” section
main page
The "Role Model" feature allows the client's executive body to create new roles based on existing ones as templates, offering flexibility in selecting the desired level of authority
A complete redesign was conducted, significantly improving both the visual aspect and the user experience. This made the interface more user-friendly and intuitive, greatly simplifying the process of creating and managing roles in the “Users and Roles” section
main page
The "Role Model" feature allows the client's executive body to create new roles based on existing ones as templates, offering flexibility in selecting the desired level of authority
A complete redesign was conducted, significantly improving both the visual aspect and the user experience. This made the interface more user-friendly and intuitive, greatly simplifying the process of creating and managing roles in the “Users and Roles” section
main page
The "Role Model" feature allows the client's executive body to create new roles based on existing ones as templates, offering flexibility in selecting the desired level of authority
A complete redesign was conducted, significantly improving both the visual aspect and the user experience. This made the interface more user-friendly and intuitive, greatly simplifying the process of creating and managing roles in the “Users and Roles” section
main page
The "Role Model" feature allows the client's executive body to create new roles based on existing ones as templates, offering flexibility in selecting the desired level of authority
A complete redesign was conducted, significantly improving both the visual aspect and the user experience. This made the interface more user-friendly and intuitive, greatly simplifying the process of creating and managing roles in the “Users and Roles” section
before
During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management
before
During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management
before
During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management
before
During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management
before
During testing, users had difficulty finding the link to the roles list. They also wanted to see the number of users assigned to each role directly on the page to simplify role management
after
The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and
after
The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and
after
The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and
after
The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and
after
The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and
after
The new version uses more intuitive control elements, making it easier for users to navigate. Additionally, the “Roles” tab has become more informative, providing clearer details and
table if users
Tables in interfaces are essential for organizing data, making it easily readable and manageable
The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update
table if users
Tables in interfaces are essential for organizing data, making it easily readable and manageable
The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update
table if users
Tables in interfaces are essential for organizing data, making it easily readable and manageable
The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update
table if users
Tables in interfaces are essential for organizing data, making it easily readable and manageable
The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update
table if users
Tables in interfaces are essential for organizing data, making it easily readable and manageable
The user list interface caused significant challenges during research: key actions, such as role changes or blocking, were hidden behind additional clicks, and the lack of visual cues made it difficult to understand user statuses. This led to confusion and slowed down the management process, highlighting the clear need for a design update
before
In the roles list, control buttons were hidden behind an unnecessary click, and users couldn’t find them due to the lack of icon-based hints
before
In the roles list, control buttons were hidden behind an unnecessary click, and users couldn’t find them due to the lack of icon-based hints
before
In the roles list, control buttons were hidden behind an unnecessary click, and users couldn’t find them due to the lack of icon-based hints
before
In the roles list, control buttons were hidden behind an unnecessary click, and users couldn’t find them due to the lack of icon-based hints
before
In the roles list, control buttons were hidden behind an unnecessary click, and users couldn’t find them due to the lack of icon-based hints
after
This is why a table was implemented in the redesign to address the navigation issues with users and roles. The tabular format made the data more structured and easier to understand, greatly simplifying management and interaction. Additionally, key actions like role changes and blocking are now accessible at a glance, improving efficiency
after
This is why a table was implemented in the redesign to address the navigation issues with users and roles. The tabular format made the data more structured and easier to understand, greatly simplifying management and interaction. Additionally, key actions like role changes and blocking are now accessible at a glance, improving efficiency
after
This is why a table was implemented in the redesign to address the navigation issues with users and roles. The tabular format made the data more structured and easier to understand, greatly simplifying management and interaction. Additionally, key actions like role changes and blocking are now accessible at a glance, improving efficiency
after
This is why a table was implemented in the redesign to address the navigation issues with users and roles. The tabular format made the data more structured and easier to understand, greatly simplifying management and interaction. Additionally, key actions like role changes and blocking are now accessible at a glance, improving efficiency
after
This is why a table was implemented in the redesign to address the navigation issues with users and roles. The tabular format made the data more structured and easier to understand, greatly simplifying management and interaction. Additionally, key actions like role changes and blocking are now accessible at a glance, improving efficiency
after
This is why a table was implemented in the redesign to address the navigation issues with users and roles. The tabular format made the data more structured and easier to understand, greatly simplifying management and interaction. Additionally, key actions like role changes and blocking are now accessible at a glance, improving efficiency
user page
User management includes roles, permissions and accessible accounts
According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience
user page
User management includes roles, permissions and accessible accounts
According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience
user page
User management includes roles, permissions and accessible accounts
According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience
user page
User management includes roles, permissions and accessible accounts
According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience
user page
User management includes roles, permissions and accessible accounts
According to research, users faced challenges when creating rules, and the upcoming feature expansion needed to be considered in the redesign. I completely restructured the page, preparing it for future capabilities and enhancing the layout for improved user convenience
before
The permissions block had a poor layout, causing confusion among users. They didn’t understand how the chevrons worked, got lost in navigation, and struggled to find where to click to expand information
after
Navigation has improved. Both roles and accessible accounts are now visible, simplifying the management process. Tracking permissions is easier, and the action buttons (change role, disable, block) are logically positioned and easily accessible
table of roles
Roles define user permissions, manage access, and distribute tasks and responsibilities efficiently
The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles
table of roles
Roles define user permissions, manage access, and distribute tasks and responsibilities efficiently
The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles
table of roles
Roles define user permissions, manage access, and distribute tasks and responsibilities efficiently
The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles
table of roles
Roles define user permissions, manage access, and distribute tasks and responsibilities efficiently
The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles
table of roles
Roles define user permissions, manage access, and distribute tasks and responsibilities efficiently
The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles
table of roles
Roles define user permissions, manage access, and distribute tasks and responsibilities efficiently
The roles page lists available roles, their assigned users, and role types. Hovering reveals user names, and a “Create Role” button allows adding new roles
We asked users
During testing, users had difficulty finding the link to the roles list. The placement of the link was not intuitive, which caused confusion and delays. Additionally, the lack of visible information about the number of users assigned to each role made role management less efficient and required extra navigation steps
We asked users
During testing, users had difficulty finding the link to the roles list. The placement of the link was not intuitive, which caused confusion and delays. Additionally, the lack of visible information about the number of users assigned to each role made role management less efficient and required extra navigation steps
We asked users
During testing, users had difficulty finding the link to the roles list. The placement of the link was not intuitive, which caused confusion and delays. Additionally, the lack of visible information about the number of users assigned to each role made role management less efficient and required extra navigation steps
We asked users
During testing, users had difficulty finding the link to the roles list. The placement of the link was not intuitive, which caused confusion and delays. Additionally, the lack of visible information about the number of users assigned to each role made role management less efficient and required extra navigation steps
We asked users
During testing, users had difficulty finding the link to the roles list. The placement of the link was not intuitive, which caused confusion and delays. Additionally, the lack of visible information about the number of users assigned to each role made role management less efficient and required extra navigation steps
We asked users
During testing, users had difficulty finding the link to the roles list. The placement of the link was not intuitive, which caused confusion and delays. Additionally, the lack of visible information about the number of users assigned to each role made role management less efficient and required extra navigation steps
signers
Let’s take a closer look at the role page
Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.
signers
Let’s take a closer look at the role page
Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.
signers
Let’s take a closer look at the role page
Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.
signers
Let’s take a closer look at the role page
Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.
signers
Let’s take a closer look at the role page
Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.
signers
Let’s take a closer look at the role page
Users visit this page as often as they do the user page, which makes it essential to provide equally simple access to this data. A single role can be assigned to multiple users, making it crucial to clearly present all related information in an intuitive and structured way.
before
It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.
before
It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.
before
It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.
before
It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.
before
It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.
before
It was unclear to users that the row could expand because the chevron was placed far from the text. Key actions were hidden inside, making the process more complicated and slower.
after
All of these issues have been fixed with the updated interface. Each role now shows the number of assigned users, as well as clearly identified role categories (standard or individual). Actions are now grouped into a more user-friendly "kebab" menu for easy access.
after
All of these issues have been fixed with the updated interface. Each role now shows the number of assigned users, as well as clearly identified role categories (standard or individual). Actions are now grouped into a more user-friendly "kebab" menu for easy access.
after
All of these issues have been fixed with the updated interface. Each role now shows the number of assigned users, as well as clearly identified role categories (standard or individual). Actions are now grouped into a more user-friendly "kebab" menu for easy access.
after
All of these issues have been fixed with the updated interface. Each role now shows the number of assigned users, as well as clearly identified role categories (standard or individual). Actions are now grouped into a more user-friendly "kebab" menu for easy access.
after
All of these issues have been fixed with the updated interface. Each role now shows the number of assigned users, as well as clearly identified role categories (standard or individual). Actions are now grouped into a more user-friendly "kebab" menu for easy access.
after
All of these issues have been fixed with the updated interface. Each role now shows the number of assigned users, as well as clearly identified role categories (standard or individual). Actions are now grouped into a more user-friendly "kebab" menu for easy access.
role page
Clear role overview and streamlined management
The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.
role page
Clear role overview and streamlined management
The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.
role page
Clear role overview and streamlined management
The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.
role page
Clear role overview and streamlined management
The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.
role page
Clear role overview and streamlined management
The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.
role page
Clear role overview and streamlined management
The page provides detailed information about the role, its permissions, and current status, while also offering efficient tools for access management.
before
The previous version of the roles page had an awkward layout: the block with permissions and chevrons confused users. They found it challenging to understand how the elements may grow and traverse the interface's structure. This increased confusion and made handling role permissions inefficient.
before
The previous version of the roles page had an awkward layout: the block with permissions and chevrons confused users. They found it challenging to understand how the elements may grow and traverse the interface's structure. This increased confusion and made handling role permissions inefficient.
before
The previous version of the roles page had an awkward layout: the block with permissions and chevrons confused users. They found it challenging to understand how the elements may grow and traverse the interface's structure. This increased confusion and made handling role permissions inefficient.
before
The previous version of the roles page had an awkward layout: the block with permissions and chevrons confused users. They found it challenging to understand how the elements may grow and traverse the interface's structure. This increased confusion and made handling role permissions inefficient.
before
The previous version of the roles page had an awkward layout: the block with permissions and chevrons confused users. They found it challenging to understand how the elements may grow and traverse the interface's structure. This increased confusion and made handling role permissions inefficient.
before
The previous version of the roles page had an awkward layout: the block with permissions and chevrons confused users. They found it challenging to understand how the elements may grow and traverse the interface's structure. This increased confusion and made handling role permissions inefficient.
after
The updated roles page demonstrated an improvement in the Time to Goal metric. Permissions are grouped much more clearly, key actions are prominently displayed, and navigation has become more intuitive. This has reduced the time required to manage roles and decreased the number of errors
after
The updated roles page demonstrated an improvement in the Time to Goal metric. Permissions are grouped much more clearly, key actions are prominently displayed, and navigation has become more intuitive. This has reduced the time required to manage roles and decreased the number of errors
after
The updated roles page demonstrated an improvement in the Time to Goal metric. Permissions are grouped much more clearly, key actions are prominently displayed, and navigation has become more intuitive. This has reduced the time required to manage roles and decreased the number of errors
after
The updated roles page demonstrated an improvement in the Time to Goal metric. Permissions are grouped much more clearly, key actions are prominently displayed, and navigation has become more intuitive. This has reduced the time required to manage roles and decreased the number of errors
after
The updated roles page demonstrated an improvement in the Time to Goal metric. Permissions are grouped much more clearly, key actions are prominently displayed, and navigation has become more intuitive. This has reduced the time required to manage roles and decreased the number of errors
after
The updated roles page demonstrated an improvement in the Time to Goal metric. Permissions are grouped much more clearly, key actions are prominently displayed, and navigation has become more intuitive. This has reduced the time required to manage roles and decreased the number of errors
mobile
Designed to be intuitive and convenient on any device
Our project is fully optimized for mobile devices, designed to be intuitive and convenient on any device. The interface adjusts seamlessly to different screen sizes, ensuring easy navigation and readability. With responsive features, users can access all functionalities on the go without compromise
mobile
Designed to be intuitive and convenient on any device
Our project is fully optimized for mobile devices, designed to be intuitive and convenient on any device. The interface adjusts seamlessly to different screen sizes, ensuring easy navigation and readability. With responsive features, users can access all functionalities on the go without compromise
mobile
Designed to be intuitive and convenient on any device
Our project is fully optimized for mobile devices, designed to be intuitive and convenient on any device. The interface adjusts seamlessly to different screen sizes, ensuring easy navigation and readability. With responsive features, users can access all functionalities on the go without compromise
mobile
Designed to be intuitive and convenient on any device
Our project is fully optimized for mobile devices, designed to be intuitive and convenient on any device. The interface adjusts seamlessly to different screen sizes, ensuring easy navigation and readability. With responsive features, users can access all functionalities on the go without compromise
mobile
Designed to be intuitive and convenient on any device
Our project is fully optimized for mobile devices, designed to be intuitive and convenient on any device. The interface adjusts seamlessly to different screen sizes, ensuring easy navigation and readability. With responsive features, users can access all functionalities on the go without compromise
mobile
Designed to be intuitive and convenient on any device
Our project is fully optimized for mobile devices, designed to be intuitive and convenient on any device. The interface adjusts seamlessly to different screen sizes, ensuring easy navigation and readability. With responsive features, users can access all functionalities on the go without compromise
Impact
Results and сonclusions
The “Users and Roles” project brought significant improvements to the interface and functionality, transforming the way users manage roles and permissions. By addressing key usability issues and optimizing workflows, we achieved the following:
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
This project highlights the importance of thoughtful design in simplifying workflows and improving usability. By conducting thorough research and actively listening to users, we addressed their needs and achieved results that drive business growth and enhance customer satisfaction.
Impact
Results and сonclusions
The “Users and Roles” project brought significant improvements to the interface and functionality, transforming the way users manage roles and permissions. By addressing key usability issues and optimizing workflows, we achieved the following:
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
This project highlights the importance of thoughtful design in simplifying workflows and improving usability. By conducting thorough research and actively listening to users, we addressed their needs and achieved results that drive business growth and enhance customer satisfaction.
Impact
Results and сonclusions
The “Users and Roles” project brought significant improvements to the interface and functionality, transforming the way users manage roles and permissions. By addressing key usability issues and optimizing workflows, we achieved the following:
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
This project highlights the importance of thoughtful design in simplifying workflows and improving usability. By conducting thorough research and actively listening to users, we addressed their needs and achieved results that drive business growth and enhance customer satisfaction.
Impact
Results and сonclusions
The “Users and Roles” project brought significant improvements to the interface and functionality, transforming the way users manage roles and permissions. By addressing key usability issues and optimizing workflows, we achieved the following:
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
This project highlights the importance of thoughtful design in simplifying workflows and improving usability. By conducting thorough research and actively listening to users, we addressed their needs and achieved results that drive business growth and enhance customer satisfaction.
Impact
Results and сonclusions
The “Users and Roles” project brought significant improvements to the interface and functionality, transforming the way users manage roles and permissions. By addressing key usability issues and optimizing workflows, we achieved the following:
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
This project highlights the importance of thoughtful design in simplifying workflows and improving usability. By conducting thorough research and actively listening to users, we addressed their needs and achieved results that drive business growth and enhance customer satisfaction.
Impact
Results and сonclusions
The “Users and Roles” project brought significant improvements to the interface and functionality, transforming the way users manage roles and permissions. By addressing key usability issues and optimizing workflows, we achieved the following:
VOC (from 4.3 to 4.86 out of 5)
4,86
MAU Growth
22,4%
increase in key product metrics
17%
improved role creation efficiency
11%
– VOC (from 4.3 to 4.86 out of 5) – MAU (increased by 22.4% during the period 2023-2024) – Key product metrics increased on average by 17% – Role creation and configuration (increased by 41% and 19%) – Account visibility changes (new functionality) – Share of new customers (from 15% to 31%)
This project highlights the importance of thoughtful design in simplifying workflows and improving usability. By conducting thorough research and actively listening to users, we addressed their needs and achieved results that drive business growth and enhance customer satisfaction.
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